1. Overview

At Mensch Commerce Solution, we are dedicated to ensuring customer satisfaction. This refund policy outlines the conditions under which customers can receive a refund for their purchases.

2. Eligibility for Refunds

Customers may be eligible for a refund under the following conditions:

  • Damaged or Defective Items: If you receive an item that is damaged or defective, you may be eligible for a full refund.
  • Incorrect Items: If you receive an item that is not what you ordered, you may be eligible for a full refund.
  • Unwanted Items: If you are not satisfied with your purchase for any reason, you may be eligible for a refund, subject to the conditions outlined below.

3. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Custom or personalized items
  • Gift cards
  • Items marked as final sale

5. Refund Process

To request a refund, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at Info@menschcommercesolutions or call us at +1 (320) 262-1292 to request a refund authorization.
  2. Return the Item: Follow the return process outlined in our Return Policy to send the item back to us.
  3. Refund Processing: Once we receive and inspect the returned item, we will notify you of the status of your refund. If your refund is approved, it will be processed to your original method of payment within 7-10 business days.

6. Partial Refunds

In certain situations, only partial refunds may be granted, such as:

  • Items that are returned more than 30 days after delivery
  • Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error

7. Refund Timing

Refunds typically take 7-10 business days to process after we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

8. Return Shipping Costs

  • Damaged, Defective, or Incorrect Items: Mensch Commerce Solution will cover the return shipping costs.
  • Unwanted Items: The customer is responsible for return shipping costs. We recommend using a trackable shipping service.

9. International Refunds

For international orders, refunds will be processed in the original currency of the purchase. The customer is responsible for any return shipping costs, including customs duties or taxes.

10. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer service team at [customer service email] or call us at +1 (320) 262-1292

11. Policy Updates

Mensch Commerce Solution reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for shopping with Mensch Commerce Solution. We value your business and are committed to providing the best service possible.