1. Introduction
At Mensch Commerce Solution, we understand that circumstances may change, requiring customers to cancel their subscriptions or reservations. This policy outlines the conditions under which cancellations are permitted and the process for canceling subscriptions or reservations.
2. Eligibility for Cancellations
Customers may cancel their subscriptions or reservations under the following conditions:
- Subscriptions: Customers can cancel their subscriptions at any time, subject to the conditions outlined below.
- Reservations: Customers can cancel their reservations up to 24 hours before the scheduled time, subject to the conditions outlined below.
3. Conditions for Subscription Cancellations
To be eligible for a subscription cancellation:
- The cancellation request must be made before the next billing cycle.
- The customer must contact our customer service team to request the cancellation.
4. Conditions for Reservation Cancellations
To be eligible for a reservation cancellation:
- The cancellation request must be made at least 24 hours before the scheduled reservation time.
- The customer must contact our customer service team to request the cancellation.
5. Refunds for Cancellations
Refunds for cancellations will be processed as follows:
- Subscriptions: If a subscription is canceled before the next billing cycle, the customer will not be charged for the upcoming cycle. No refunds will be issued for the current billing cycle.
- Reservations: If a reservation is canceled at least 24 hours before the scheduled time, a full refund will be issued. If the cancellation is made less than 24 hours before the scheduled time, no refund will be issued.
6. Non-Cancellable Items
Certain items are non-cancellable, including:
- Subscriptions that have already commenced for the current billing cycle
- Reservations made less than 24 hours before the scheduled time
7. Cancellation Process
To cancel a subscription or reservation, please follow these steps:
- Contact Customer Service: Reach out to our customer service team at info@menschcommercesolution.com or call us at +1 (320) 262-1292 to request a cancellation.
- Provide Necessary Information: Provide your subscription or reservation details, including your order number and any relevant information.
- Receive Confirmation: Our customer service team will process your request and provide confirmation of the cancellation and any applicable refunds.
8. Changes to Reservations
If you need to change the date or time of your reservation, please contact our customer service team at least 24 hours before the scheduled time. Changes are subject to availability and may incur additional charges.
9. Contact Us
If you have any questions or concerns about our cancellation policy, please contact our customer service team at [customer service email] or call us at +1 (320) 262-1292.
10. Policy Updates
Mensch Commerce Solution reserves the right to update this cancellation policy at any time. Changes will be effective immediately upon posting on our website.
Thank you for choosing Mensch Commerce Solution. We appreciate your business and strive to provide the best service possible.