1. Introduction
At Mensch Commerce Solution, we aim to ensure customer satisfaction with every purchase. This return policy outlines the conditions under which customers can return purchased goods and the process for returning items.
2. Eligibility for Returns
Customers can return purchased goods under the following conditions:
- Damaged or Defective Items: If you receive an item that is damaged or defective, you may return it for a replacement or a full refund.
- Incorrect Items: If you receive an item that is not what you ordered, you may return it for a replacement or a full refund.
- Unwanted Items: If you are not satisfied with your purchase for any reason, you may return it for a refund, subject to the conditions outlined below.
3. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
4. Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized items
- Gift cards
- Items marked as final sale
5. Return Process
To initiate a return, please follow these steps:
- Contact Customer Service: Reach out to our customer service team at info@menschcommercesolutions.com or call us at +1 [(320) 262-1292 to request a return authorization.
- Package the Item: Carefully package the item in its original packaging, including all accessories, manuals, and documentation.
- Ship the Item: Use the return shipping label provided by our customer service team to send the item back to us. If you choose to use your own shipping method, we recommend using a trackable shipping service.
6. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.
7. Exchanges
If you need to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges are subject to product availability.
8. Return Shipping Costs
- Damaged, Defective, or Incorrect Items: Mensch Commerce Solution will cover the return shipping costs.
- Unwanted Items: The customer is responsible for return shipping costs. We recommend using a trackable shipping service.
9. International Returns
For international returns, the customer is responsible for return shipping costs, including any customs duties or taxes.
10. Contact Us
If you have any questions or concerns about our return policy, please contact our customer service team at [customer service email] or call us at +1 (320) 262-1292.
11. Policy Updates
Mensch Commerce Solution reserves the right to update this return policy at any time. Changes will be effective immediately upon posting on our website.
Thank you for shopping with Mensch Commerce Solution. We appreciate your business and strive to provide the best service possible.